Reference

Your Rights and Our Legal Commitments

Everything we do at m1887 — from how your DANA or OVO deposit is processed to how your account data is stored — sits within a clear legal framework.

Account Data ProtectionDANA, OVO, GoPay CoveredJurisdiction-Dependent AccessClear Contact PathsYour Rights, Explained
m1887 Your Rights and Our Legal Commitments
ACCOUNT SECURITY

How We Protect Your Data and Account

Security is built into every layer of your account — from the OTP verification step at login to the encryption applied to your DANA, OVO, and GoPay transaction records. Here is what we do on our end, and what you can request.

Data Handling

Your personal data — name, contact details, e-wallet identifiers — is stored on secured servers. We process only what is needed to run your account and comply with applicable law.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

Account data is retained for as long as your account is active and for the period required by applicable regulations after closure. Submit a deletion request via live chat or email.

Your Access Rights

You may request a copy of the data we hold on you, ask us to correct inaccuracies, or request account closure. We process these requests through our support channel, verified against your registered e-wallet.

LEGAL CONTACT

Reach Us for Legal and Policy Questions

If you have a question about our terms, want to exercise a data right, or need to flag a compliance concern, our support team handles these requests directly. We aim to respond to legal and account-related queries within one business day.

Live Chat Open the chat widget from your account dashboard. Available around the clock for account, legal, and data-request queries from Indonesia.
Email Support Send your legal or data request to our support address. Include your registered e-wallet — DANA, OVO, or GoPay — so we can verify your account quickly.
Account Help Centre Browse the Help Centre from your account settings for step-by-step answers on data access, account closure, and policy questions specific to Indonesia.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, your data, and how to act on your rights. If your question is not here, our live chat team can help.

Access depends on local law and is available only where eligible regions permit. Check your local regulations before opening an account, as availability may vary by region.

We collect your login credentials, contact details, and the e-wallet identifiers — DANA, OVO, or GoPay — linked to your account. We do not collect more than what is needed to operate your account securely.

Contact our support team via live chat or email. Verify your identity using your registered e-wallet, and we will process your data-access request in line with applicable data-protection standards.

Yes. Submit a deletion request through live chat or email. We will close your account and remove your personal data, subject to any retention period required by applicable law.

We notify you via the contact method on your account before new terms take effect. Continued use of the platform after that notification counts as your acceptance of the updated terms.

Reach our support team through live chat or email. Include your account details and a clear description of your concern, and we will escalate it to the appropriate team within one business day.